In today's rapidly advancing digital landscape, companies often face resource shortages and fragmented IT processes as they strive to enhance their degree of digitalization and continuously adapt their operations. However, integrating Strategy Portfolio Management (SPM) and IT Service Management/IT Operations Management (ITSM/ITOM) solutions enable efficient IT service delivery and corporate productivity.
In this blog post, you'll discover:
Do any of these problems sound familiar?
With ServiceNow, these areas are closely interlinked on one platform. For customers using other solutions, integration options are available to achieve cross-departmental resource management and seamless IT service delivery.
Provide an overlook for your resource managers to combine multiple sources of work backlogs such as service requests, project tasks, agile development issues, and general recurring tasks over departments while the workforce can use one interface to check upcoming prioritized tasks and to submit work logs.
Integration projects may seem daunting, and despite the compelling benefits, many organizations delay this development step for years. However, with the continuous, right determined preparations, resource management and process optimisation can be easily implemented in every digital enterprise.
ServiceNow is designed to facilitate the successful interaction of strategy and operational implementation. It enables the merging of SPM and ITSM/ITOM, and its Integration Hub allows seamless integration and configuration of hundreds of business systems and workflows out-of-the-box. However, the best practice is to reimplement those functionalities under the ServiceNow platform to avoid integration issues, data duplication, or multiple license costs.
Our consultants are ready to explore your unique development possibilities with the platform. Contact us to unlock the full potential of SPM and ITSM/ITOM integration for your organization's high performance.
You can download our chekclist now to unlock the full potential of SPM and ITSM/ITOM integration in the "Downloadables" section at the bottom of the page.
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