Strategize, align, and deliver business outcomes from a single platform.
Why do I need Strategic Portfolio Management?
- Lack of alignment between strategies, investments, and outcomes erodes trust and decrease value
- By 2025, 70% of digital investments will fail due to the absence of a strategic portfolio management
- The way organizations optimize how they plan, align, and deliver products matters more than ever
- Plan, prioritize and track work in the context of business objectives — and give everyone visibility
Why is ServiceNow SPM the best choice for me?
- A Leader in Gartner MQ of Enterprise Agile Planning and Forrester Wave of Value Stream Management
- Handle the full portfolio lifecycle, from initial ideation to final delivery
- The real life is hybrid: enable enterprise agility and utilize the advantages of waterfall at the same time
- Leverage your platform investment: ServiceNow ITSM/ITOM and SPM together enable comprehensive demand and resource management
Why shall I engage with Capture for implemention?
- We have 14 years of experience in project portfolio management and strategic portfolio management
- We have a scalable team of 20+ consultants, architects, and implementation engineers
- We provide domain expertise, technical knowledge, and even add-ons to ServiceNow SPM
- We support you locally while you can also leverage the value of our near-shore team
Enterprise agility demands strategic portfolio management
Gaining competitive advantage in today’s market means adapting quickly to emerging threats and opportunities while ensuring strategy remains aligned to business outcomes.
The way organizations optimize how they plan, align, and deliver products matters more than ever.
Image source: ServiceNow
Lack of alignment erodes trust and slows the flow of value to your customers:
Image source: ServiceNow
- ALIGN STRATEGY TO WORK.
- PLAN, DELIVER, AND TRACK VALUE ACROSS DIFFERENT METHODOLOGIES.
- EMPOWER TEAMS TO DRIVE BUSINESS OUTCOMES.
- CLOSE THE GAP BETWEEN STRATEGY AND DELIVERY.
When IT works, business works
Roadmap your strategy: Build clearly defined, continuously adaptable plans. Visualize strategies and targets, know whether you’re meeting objectives, and make decisions with confidence.
Image source: ServiceNow
Align investments: Respond quickly when changes are needed. Enable planners to identify, prioritize, and schedule the right work while aligning teams, driving efficiency, and staying on strategy.
Image source: ServiceNow
Deliver value fast: Enable teams to work in the way they can be most effective, in Agile, traditional, or hybrid methodologies, while staying aligned to strategic goals.
Image source: ServiceNow
ServiceNow ITSM/ITOM and SPM work perfectly together. If you are already a ServiceNow ITSM/ITOM customer, and you would like to learn more about how to leverage your platform investment further, please click here.
ServiceNow SPM: Capabilities that scale with your business
ServiceNow is named a Leader in the 2022 Gartner Magic Quadrant for Enterprise Agile Planning Tools.
ServiceNow Strategic Portfolio Management (SPM) groups project capabilities into scalable packages that can grow with you as your business needs change.
Image source: ServiceNow
Capabilities of ServiceNow SPM:
Project Portfolio Management
Prioritize your key goals, objectives, KPIs, and/or OKRs using Project Portfolio Management (PPM). Define and fund investments to achieve them while providing product/program owners the tools to allocate resources in a single platform at a granular level.
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How can you benefit from Project Portfolio Management?
It helps you by:
- providing a centralized view of all demands and work.
- ensuring that work is strategically aligned.
- continuously optimizing resources to enhance business agility.
- providing visibility of status and performance data.
- increasing transparency into both traditional and agile methods.
Program Management
Leverage programs to coordinate multiple related projects to improve organizational performance.
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How can you benefit from Program Management?
It helps you by:
- strategizing to ensure success of multiple related projects.
- tracking and monitoring performance in aggregate.
- optimizing cross-project dependencies, risks, and issues.
Project Management
Seamlessly plan and manage projects of any size or complexity from a single, intuitive workspace.
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How can you benefit from Project Management?
It helps you by:
- flexibly manage work using multiple methodologies.
- deliver value guided by PPM best practices.
- increase collaboration and shared visibility.
Resource Management
Get the most out of your resources with a real-time view of their availability and align them easily with the requirements.
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How can you benefit from Resource Management?
It helps you by:
- understand true availability across all resources for more precise allocation.
- get a consolidated view of staff capacity and allocations for any task or need.
- get a detailed view of resource availability with the help of calendars and schedules.
Financial planning
Plan, track, and report project financials from a single pane to help improve accuracy efficiency.
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How can you benefit from Financial Planning?
It helps you by:
- plan and reforecast labor and non-labor costs.
- visualize and track key financial metrics.
- act quickly when projects are over or under budget.
Demand Management
Centralize requests across the enterprise and streamline the investment process for new products, services, repairs, and enhancements.
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How can you benefit from Demand Management?
It helps you by:
- invest strategically by aligning future investment choices to business needs. You can efficiently monitor and validate decisions.
- improve the demand process. Collect, organize, score, and prioritize demand based on value to the enterprise.
- increase insights and understanding. Gain visibility to help assess, track, manage, and forecast demand for products and services.
Benefits Realization Management
Analyze return on investment by capturing monetary and non-monetary benefits realized from projects.
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How can you benefit from Benefits Realization Management?
It helps you by:
- associate benefits realized to strategic goals.
- track and report benefits accrued as projects progress.
- visualize value realized for post-project governance.
ENTERPRISE AGILE
Scaled Agile Framework (SAFe)
Apply lean and agile principles to your large enterprise by using ServiceNow’s SAFe application. Develop and deliver software products with fewer defects in the shortest lead time.
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How can you benefit from SAFe?
It helps you to:
- adapt plans to changing circumstances. Use agile concepts at both the enterprise and team levels to adjust your plans quickly.
- make the connection between funding and delivery. Apply investment funding models that reflect the dynamic nature of business priorities.
- become more responsive to customer needs. Keep teams at every level of the organization on track to deliver customer-focused value.
Agile Development
Manage scrum, waterfall, and hybrid development projects across highly collaborative development environments that support both iterative methodologies as well as structured approaches like Scrum and SAFe.
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How can you benefit from Agile Development?
It helps you to:
- connect strategy to execution to innovate faster and gain real-time visibility into product development. Reach top velocity for better outcome delivery.
- orchestrate your agile portfolio to deliver value. Track all your agile release train and scrum program features and epics in a single view.
- fine-tune work to deliver faster. Help developers get more done by streamlining the flow from agile planning to DevOps.
Lean Portfolio Management
Apply lean and agile principles to optimize flow of value through continuous funding and alignment.
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How can you benefit from Lean Portfolio Management?
It helps you to:
- align organizational goals and strategies with epics.
- capture, track, and prioritize epics in a portfolio Kanban.
- gain greater visibility to accelerate time to value.
Digital Product Management
Manage your services, applications, and products across their entire lifecycle using ServiceNow's Digital Portfolio Management platform, which offers you a comprehensive overview. Service Owners can now plan for, build and run their services and applications with detailed operational and experience data all in one single location.
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How can you benefit from Digital Product Management?
It helps you to:
- enhance service performance. Deliver the best possible service at every level with targeted performance data and metrics.
- manage risk and compliance. Assess hardware and software deployment risks proactively—before issues arise.
- have a clear overview. Keep service owners in the loop by surfacing key outages, changes, and incidents—with full context.
- deliver shared outcomes. Create and track a roadmap for each solution and see how your plans align to enterprise strategies
Unified backlog
Bring together work of multiple types into versatile backlogs to efficiently prioritize work.
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How can you benefit from Unified backlog?
It helps you to:
- balance ‘Run the Business’ and ’Grow the Business’.
- centrally manage problems, incidents, defects, or stories.
- gain shared visibility for enhanced flow of work.
- prioritize different task types from one location and automatically create stories for these records, saving time
Test management
Streamline testing processes to help reduce cycle times and increase software quality.
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How can you benefit from Test management?
It helps you to:
- deliver software products more efficiently and with fewer defects.
- manage and streamline testing processes for both testers and managers.
- seamlessly manage all phases of the testing process, from test creation and execution to results analysis.
STRATEGIC PLANNING
Goal framework
Use the ServiceNow® Goal Framework to create goals, set targets, and measure progress against goals and targets to meet your organizational plans and drive business outcomes.
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How can you benefit from Goal framework?
It helps you to:
- associate strategic goals to all types of work.
- track to gain insights based on real-time goal progress.
- create shared end-to-end goal visibility.
Portfolio Prioritization
Single inventory of all work to review, evaluate, and prioritize the right work to pursue.
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How can you benefit from Portfolio Prioritization?
It helps you to:
- capture all work in a single location.
- compare competing priorities.
- understand existing and upcoming work.
Roadmap planning
Visualize plans on an outcome-driven roadmap to connect investments and teams to strategy.
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How can you benefit from Roadmap planning?
It helps you to:
- organize all work visually in a single location.
- drill down to see details and dependencies.
- track progress in real time.
Scenario Planning
Consolidate your entire project portfolio and prioritize its investments in the context of available resources, budget, and maximum value to the business. Create and compare various types of scenarios to find the most optimal one.
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How can you benefit from Scenario Planning?
It helps you to:
- understand your mix of investments. Get complete visibility of your investments to increase agility, alignment, and sponsor engagement.
- power enterprise agility and adapt quickly to market change. Compare scenarios to look at cost, benefit, and resource utilization.
- align to your business strategy. Choose the best scenario to meet your organization’s objectives, and track portfolio progress.
Investment Funding
Effectively compare investment options to fund the right work to achieve desired business outcomes by using ServiceNow’s Investment Funding.
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How can you benefit from Investment Funding?
It helps you to:
- leverage a flexible funding model.
- consolidate various investment requirements.
- plan and track the flow of funds.
Innovation Management
Consolidate all company-wide suggestions into one platform to create a consistent flow of evaluated ideas that supports ongoing creative growth.
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How can you benefit from Innovation Management?
It helps you to:
- capture new ideas from a single source. Gather and manage ideas from any department or employee in one place.
- inspire innovation and encourage sharing of inventive, impactful ideas to increase employee engagement.
- make decisions faster. Promote new concepts to demands, projects, epics, and other task types seamlessly.
- keep stakeholders informed by notifying submitters, reviewers, and subscribers when the status of a suggestion changes.
Capacity planning
Gain real time insights into resource availability to effectively forecast and optimize utilization.
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How can you benefit from Capacity planning?
It helps you to:
- providing a comprehensive view of capacity, allocations, and utilization of resources.
- ensuring that the right resources are available for the right work.
- managing capacity allocation for all work methodologies.
- delivering value faster by mitigating risks.
Product feedback
Single funnel for feedback to quickly analyze and accelerate development of customer-centric products.
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How can you benefit from Product feedback?
It helps you to:
- collect, consolidate, and analyze diverse feedback.
- gain actionable insights to drive innovation.
- increase customer satisfaction and engagement.
PLATFORM CAPABILITIES (these capabilities available for all solutions on the ServiceNow Platform):
- Gen AI
- Process Mining
- Data Separation
- Automated Status Reports
- Integrations
- Benchmarking
- Dashboards
- Workspaces
- Workflows
- Common Data Model
- Mobile Experience
- Chat Bot
- Cloud
To learn more about ServiceNow SPM please click here.
ServiceNow SPM from Capture
With 14 years of experience, we specialize in Project Portfolio Management and Strategic Portfolio Management. Our team, comprising over 20 consultants, architects, and implementation engineers, ensures scalability and expertise. We provide domain knowledge, technical support, and additional features for ServiceNow SPM. Benefit from our local support while leveraging the advantages of our near-shore team for enhanced overall value.
Add-ons to ServiceNow SPM by Capture
Even the best tool is not perfect. That’s why we added further capabilities to ServiceNow SPM: our own Capture add-ons.
Contact us!
