Track and deliver all your projects on time and within budget using a centralized cloud platform.

Organizations that support continuous development use project management to foster innovation and help them focus on delivering the highest value requirements with the available resources. As this can be challenging, we have compiled a comprehensive guide to help you get there faster. Capture SmartStart, our recently launched service package, aims to support the seamless adoption of Enterprise Project Management.

In this article, you will learn how Capture SmartStart facilitates Project Management within organizations by providing out-of-the-box capabilities and a clear path to implementation based on ServiceNow Strategic Portfolio Management  in just four weeks. 

What is Project Management? 

It is the capability within an organization to meet the requirements of projects of all sizes, from small projects with a few tasks to large portfolios of projects containing complex tasks with various relationships and dependencies, on time and within budget.

Why is effective Project Management so beneficial? 

Its key benefits include: 

• Keeps teams aligned and focused: Smooth project execution allows teams to focus on the product, not the process.
• Ensures an organized way of working: Clearly defined budgets, resource planning, and project schedules provide visibility for each project member, so the entire team knows what to expect and when to deliver.
• Helps to ensure customer satisfaction: Delivering projects on time and within budget is a guaranteed way to achieve and maintain customer satisfaction. This outcome is only possible when teams are empowered to do their best work.
• Increases productivity: Project management frees up resources by streamlining project logistics so teams can get more work done and achieve better results.

How do you implement Project Management effectively? 

It has never been easier! We have combined our 15+ years of experience, filled with various implementation cases, to help you start or improve your Project Management process in the most effective way possible. 

With our Capture SmartStart package, you can be up and running in 4 weeks.  

How is this possible? We provide you with: 

• A Project Management Success Playbook: A comprehensive, ready-to-use guide based on our implementation expertise and industry best practices.
• An updated and simplified interface of the ServiceNow Project Workspace for effective utilization.
• A training program for seamless adoption.

Watch our 1-minute video for a quick overview: 

Benefits of ServiceNow SPM Project Management

« This solution stands out in the market by natively supporting Waterfall, Agile, and Hybrid approaches, with built-in support for both SAFe and Scrum methodologies for seamless alignment. »

SPM also improves the efficiency of planning and reporting:

The Total Economic Impact™ (TEI) study conducted by Forrester Consulting proves that by implementing SPM, project managers could significantly reduce the time spent on status reports.

• Before implementing SPM, approximately 200 hours/project manager/year.
• After implementing SPM, there was almost zero time/project manager/year.

Capture SmartStart Project Management Success Playbook 

We aim to guide you in using the ServiceNow SPM Project Workspace platform effectively.  Our comprehensive Success Playbook is based on the 3 critical components of effective operation: People (Roles), Processes, and Technology/Tools. This unique approach enables organizations to launch their Project Management initiatives effectively from day one and seamlessly scale as their needs evolve.

The Process provides you with: 

• Clear objectives and principles.
• Simplified and properly tested sub-processes.
• Different use cases.

The Roles

Well-defined roles are essential for the smooth execution of the process. Capture SmartStart identifies specific roles required for the process, ensuring project management accountability and efficiency. Our Success Playbook clearly describes the responsibilities and objectives of these roles. These descriptions are supported by real-life examples so that you will clearly understand who is performing what action by the end of the Success Playbook. 

The Tool

A centralized software solution is crucial for supporting Project Management capabilities. Capture SmartStart optimizes the ServiceNow SPM platform feature-rich interface for aligned and practical usage, adjusted to the roles and processes described in the Playbook. 

The following screenshot presents the Project Workspace, a central location for viewing and assessing your ongoing projects in real time:

Summary  

The Capture SmartStart offering provides a Success Playbook with well-defined roles and processes for efficiency and consistency. It also provides a centralized, easy-to-use platform for efficient Project management with its best-in-class functions for informed decision-making. Our offering enables organizations of all sizes to streamline processes, optimize resource allocation, and drive innovation in the digital age. 

Did you miss our previous article on effective Idea & Demand Management? Read it now and stay tuned for the next episode of the Capture SmartStart series.

SmartStart Idea & Demand Management