Capture

Capture offers specialized services for ServiceNow's Strategic Portfolio Management (SPM), leveraging 15 years of industry expertise with a dedicated team of 20+ professionals in the DACH region. Serving over 15 satisfied clients, we excel at connecting strategic vision with operational execution.

We offer maturity-driven services through our Growth Model, to serve all organizations driving their businesses on the road to digitalization. If you are at the beginning of your journey, we can kick off with our packaged SmartStart solution. But if you are way ahead on the road, we can jump directly into the deepest water, enabling enterprise agility, hybrid methodologies, and full-scale strategic planning and execution. We offer our repeating cycle of Assessment-Enablement-Implementation services on three different levels for those companies of higher maturity.

The SPM Growth Model

Start

Incoming work items from multiple sources. Various task and project management methods exist. A central function to control or govern the portfolio is building up.

Capture-made simplified out-of-the-box solution for:

Basic demand management
Project management
Resource and timecard management
Program and portfolio management

Walk

A standard demand and project management methodology is in place, and governance is available. Portfolio and resource management is silo-based. IT and business are separated.

Tailored best practice-driven solution for:

Basic demand management
Project management
Resource and timecard management
Program and portfolio management

Run

Agile transformation started. Hybrid work is in place. IT is stretching towards agile; business is lagging. IT is switching from a tactical provider to a strategic business enabler.

Tailored best practice-driven solution for:

Advanced demand management
Financial management
Hybrid portfolio management
Team-level agile planning and delivery

Fly

Agile practice is in place for 3-5 years. Teams of teams exist. Stretching towards enterprise agile. IT and business are not separated anymore. Initiatives are aligned with strategy and business outcomes.

Tailored best practice-driven solutions for:

Strategy management
Enterprise-level scaled agile
Value stream management
Product-based delivery
Customer value, customer journeys

Additional Information

SmartStart

Our SmartStart package simplifies the initial stages of adopting project portfolio management practices with ServiceNow SPM, by streamlining its complex functions and processes, setting up essential configurations, and providing predefined elements and playbooks – within only 4 weeks. Through comprehensive training, all your stakeholders are equipped to effectively utilize the solution company-wide and immediately, ensuring a smooth and successful tooling journey from the outset. This stable initial state then enables you to jump to a higher level.

Assessment

Our Assessment service is designed to assist organizations in evaluating their Strategic Portfolio Management (SPM) maturity and in identifying the necessary changes of ServiceNow SPM tooling to achieve their strategic objectives. Through a comprehensive assessment process, we provide insights into the current state of your SPM maturity and outline the required changes in processes, organization, culture, skillset, and structure.

Enablement

Our Enablement service focuses on guiding organizations through understanding, utilizing, and optimizing the core capabilities of the solution, reducing the need for extensive customization and enhancing collaboration between teams, as well as designing the solution based on this understanding. To put it simply: with Enablement you will save time and money on Implementation.

Implementation

Our Implementation service consists of three key activities, organized in sprints: detailing your requirements, configuring the solution, and providing user training. However, we've found that these steps need to include an essential component: change management. Incorporating change management into the process is crucial as it addresses potential impacts on processes, skill sets, and the organization itself. Thus, considering and managing change becomes a significant part of our implementation approach.