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Benefits of SPM and ITSM/ITOM together

HOLISTIC DEMAND MANAGEMENT BASED ON ITIL WITHIN 6 WEEKS

• In addition to regular ideation and change requests towards IT, demands can be directly generated from incidents and problems
• Insights are available to related products, business services, IT services, IT systems, configuration items, and assets
• Transparency of demands across the organization; better alignment and increased collaboration with business stakeholders

EFFICIENT DECISION PROCESS

• All data on the ServiceNow platform (ITSM, ITOM, etc.) is available for decision making by default
• Less manual input is needed, workflow automation fosters execution
• Demands are better prioritized based on various factors; higher benefits are realized due to better prioritization

COMPREHENSIVE IT RESOURCE MANAGEMENT

• Complete overview of available IT resources and the resource needs, including tasks related to running and to changing the IT
• Balancing planned and unplanned work
• Providing transparency to business stakeholders

BASIS FOR ADVANCED FEATURES

• A phased approach leads to Project Management; Portfolio Management; Financial Planning; SAFe, Agile & Hybrid; Strategic Planning
• Support is provided to the end-to-end processes of Release Management and DevOps

Roadmap – how to introduce ServiceNow SPM

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Step #1 Demand Management

Image source: ServiceNow

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