Are you striving towards digital transformation for your enterprise? Integrating ServiceNow SPM with third-party systems can be a critical success factor. In this blog post, we will provide you with a comprehensive guide to ServiceNow SPM integration. This article covers the following areas:
The maturity of your PMO depends on the degree of automation of cross-departmental processes, including the integration of your PPM solution with third-party systems. A ServiceNow SPM integration with other systems can bring more efficiency, transparency, and synergy between your project portfolio management and specialist departments. Although ServiceNow SPM offers a holistic solution for project portfolio management, certain data must still be entered into other systems regularly. Without appropriate integration, data from other systems cannot be collected due to high workloads. To make your PMO a strategic and operational powerhouse, set up smart interface management in the medium to long term.
ServiceNow's Integration Hub allows for over 175 cross-departmental workflows without any programming effort. The following types of integrations are distinguished:
Preconfigured workflow integrations save time and money while ensuring robust automation processes in the long term. If you need individual integration services, choose a certified ServiceNow SPM implementation partner with experience in self-developed, standardized add-ons.
Integrating PPM with third-party systems like ERP, HCM, and CRM in the following key areas is beneficial:
To ensure consistent master data management, core systems such as PPM, ERP, HCM, and CRM are used to manage defined data centrally. However, since these systems are relevant in different contexts, integrating them is necessary for maintaining a consistent data landscape.
In today's hybrid work models and with the demand for agile corporate cultures, the importance of PPM integrations with collaborative tools and document management systems is increasing.
The integration of PPM and ERP offers operational benefits to the PMO and the controlling department of a company. While project managers are responsible for the cost management of their projects, their project structures and tools are primarily driven by content and organization. For controllers, certain planned and actual values are relevant, but the manual preparation of this data is time-consuming and error-prone for project managers. By integrating PPM and ERP, project managers and controllers can work in their digital environment while being confident that necessary data and information exchange will take place in a timely manner without inconsistencies.
The integration of PPM and CRM strengthens customer focus by breaking down information silos between ongoing project work and sustainable customer relationship management in sales and customer service. PPM can provide valuable data for a 360-degree customer view.
PPM and HCM integration is also beneficial for resource planning and systematic HR controlling. While ServiceNow SPM offers integrated time and attendance systems, many organizations use other solutions. Personnel costs are primarily managed in HCM solutions, making them important for accurate project cost calculations. Personnel requirements planning is also an important interface between the PMO and the HR department. By integrating PPM and HCM, both departments can benefit from better resource planning and systematic HR controlling.
Are you planning to integrate your PPM solution with other systems? Download our checklist of essential steps for a successful ServiceNow SPM integration!
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